What is Problem-solving?

Problem-solving consists of using generic or ad hoc methods, in an orderly manner, for finding solutions to problems. Some of the problem-solving techniques developed and used in artificial intelligence, computer science, engineering, mathematics, medicine, etc. are related to mental problem-solving techniques studied in psychology.

How does Problem-solving relate to UX?

Problem-solving is a key part of the user experience (UX) process. UX researchers and designers are responsible for identifying and solving problems that users may encounter when interacting with products or services. This can involve anything from figuring out how to make a user interface more intuitive and user-friendly to finding ways to make a product more efficient or effective. Problem-solving is an essential part of UX because it helps to ensure that the products and services that designers create are usable, effective, and satisfying for users. 

Tips for Problem-solving in UX

  1. Define the problem: Before you can solve a problem, you need to clearly define what the problem is and why it is important. Use user research and other UX techniques to understand the needs and goals of your users and to identify the specific problems that they are experiencing.
  2. Explore multiple solutions: There is often more than one way to solve a problem, so it is important to explore a range of possible solutions. Use design thinking and other creative techniques to generate a wide range of ideas, and don’t be afraid to think outside the box.
  3. Evaluate the solutions: Once you have a list of potential solutions, it is important to evaluate them to see which ones are most likely to be effective. Use UX evaluation techniques such as usability testing to assess the strengths and weaknesses of different solutions and choose the most likely to work.
  4. Implement and test the solution: After selecting a solution, it is important to implement and test it to see how it performs in the real world. Use data and user feedback to monitor the solution’s effectiveness, and make changes and improvements as needed.
  5. Continuously improve: Problem-solving in UX is not a one-time process. It is important to continue evaluating and improving your solutions over time to ensure that they continue to meet the needs and expectations of your users. This may involve making ongoing changes and adjustments to your designs, as well as conducting regular user research and testing.