Unmoderated testing is a type of usability testing in which participants use a product or service on their own, without the presence or guidance of a moderator. This allows the participants to use the product in their own environment and at their own pace, providing a more realistic representation of how the product would be used in the real world. Unmoderated testing is typically conducted online, using specialized software that records the participant’s interactions with the product and collects their feedback. This type of testing can be useful for collecting large amounts of data and for testing products or services that are accessed remotely, such as websites or mobile apps. However, it can also be less reliable than moderated testing, as participants may not follow the test instructions or may not provide as much detailed feedback without the guidance of a moderator.
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